What This Policy Covers
When you open an account, deposit via bKash, Nagad or Rocket, place a bet on King Cricket Live or Football Quickbet, or withdraw winnings, we process personal data to complete those actions. We collect your mobile number, payment details, device identifiers, session logs and transaction history.
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That data lets us verify your identity, clear deposits, prevent fraud and maintain account security. We do not sell your information to third parties. We share payment data only with the wallet provider processing your transaction — your bKash app confirms the transfer, we receive a
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reference code, and the deposit appears in your account balance. Support staff access your account details when you contact us through live chat or the help line to resolve withdrawal delays or verify documents. We retain transaction records as long as your account remains active and
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for a period after closure to meet our record-keeping obligations. The exact retention period depends on the category of data and the rules that apply in your region. You can request a copy of the personal data we hold, ask us to correct inaccurate details, or
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request deletion where local law permits. Availability of these rights depends on your local law and eligible regions. Contact our support team with your account reference to start a data request. We respond within a reasonable timeframe and walk you through any verification steps needed to
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protect your privacy.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.